Programme Manager ? Plusnet Careers

Here at Plusnet, we?re very proud of our award winning products and services and our high level of customer support.? We recognise that our people are critical to the success of our business so that?s why if you work with us we?ll give you a competitive salary, a generous bonus structure and a free lunch.

So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today.

Programme Manager

The role holder will manage the on-time, on-cost and on-quality delivery of concurrent projects within Plusnet?s Development Roadmap, as defined and prioritised by the business with a Right First Time approach.

The Programme Manager will liaise with Project Sponsors to assist them with the initial project concepts, and then proactively engage all areas of the business in order to specify, agree and deliver the processes and functionality required to be developed in line with Plusnet?s C2M process.? The project managers will be accountable for all change projects within the business.

The role holder will be typically responsible for concurrent projects as part of an overall programme, from concept, through to inlife support and go live, covering people, process and systems, including the financial impact for owned elements.? Some limited interface with 3rd party suppliers, which may involve ensuring timeliness and quality of deliverables will be required.

As well as ensuring leadership and direction for the project management team that have individual projects within the overall Programme, ensuring all performance, leadership and managerial accountabilities are fulfilled in line with Plusnet policy and process is essential.

Responsibilities include:
Working collaboratively with Project Sponsor and key stakeholders to assist with the creation of Business Case and Project Specification documentation as required and appropriate to the Project.
To own and drive the delivery of all change through the Plusnet C2M process.
Creation of Requirements Specification documents for new projects, developed in collaboration with the Project Sponsor and with full consultation across impacted business areas.? These documents define detailed project requirements, clarify/confirm business rules to be implemented and propose high-level solutions to the challenges posed.
Securing the sign-off of Requirements Specifications by the Project Sponsor and team.? Once this has been achieved, ensuring Change Request processes are followed to approve any changes to the documentation.
Ensure that all master documentation is kept current and valid at all times, to facilitate efficient running of the team and the business.
Manage and coordinate teams of varying sizes assembled from multiple technical and non-technical teams (local and remote), in order to ensure that projects meet agreed timescales, budgetary requirements, and are of the suitable quality to deliver specified requirements.
Provide leadership and motivation to project teams, ensuring good communications with timely, accurate flow of information and providing clear expectations that are understood and achieved.
Build effective working relationships with all members of the delivery team to facilitate the smooth running of projects.

Key Skills:

Operates in a learning context with guidance from project sponsors and more senior project personnel but requires minimal supervision.? Expected to escalate issues, which have exceeded the expected project boundaries, to the appropriate higher authority.? Has developed communication and diplomacy skills used to persuade and influence with a growing ability to engage and inspire clients at peer level.? May also share issues and work on solutions with external consultants.
Should be able to manage and direct the project team, Ability to act as a mentor for a Project Leader.? Will coach new project management recruits and offer guidance to more junior project staff.
Demonstrable experience and capability to manage projects under the following assumptions; that the technical solution would already be largely proven and main suppliers would have been previously used.? The level of risk to the business is clearly outlined and should be low.
Has sound understanding of concepts and principles in project management and a basic knowledge in other subjects or disciplines, which are relevant to the content of the project (eg, six sigma and network management processes).
Works best where the outcomes are unambiguous, contracted before the start of the project and unlikely to undergo material change).? Uses judgement based on the analysis of information.
Experience in the creation & review of requirements documentation
Strong negotiation skills and an ability to traverse difficult conversations relating to project scope and priority.
Experience of working in a Project Management role, managing project teams of at least 10 people, with a track record of successful delivery.
Understanding of software development and business change processes with experience in a role involving IT Design, development and implementation.
Must have a determination to succeed and thrive on working in a fast-paced, reactive environment, being agile in response to change.
Experience of formal project management methodologies, both Traditional (eg, Prince2) and Agile (such as Atern and Scrum), but sufficiently pragmatic and confident to know when to apply the appropriate methodology to deliver what the business needs, when it needs it.
Excellent written and verbal communication skills and the ability to communicate and influence effectively at all levels of the business, with strong expectation management skills.
Strong Cross-functional and inter-disciplinary awareness, able to recognise and articulate business priorities.
Excellent planning skills, change management and risk assessment experience.
Experience of managing third-parties (ideally this will include remote software development teams)
Coaching and mentoring skills.
Flexible to travel if required.

Please clearly state your current salary and package details within your CV and upload via the link below.

https://tbe.taleo.net/NA9/ats/careers/requisition.jsp?org=BTUK&cws=1&rid=1652

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To apply for this position, please email recruit@plus.net with your C.V. and a covering letter.

Please make sure you include the job title and your full name in the subject line of your email.

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